Frequently Asked Questions

Only one account can be created per patient. A Caregiver may opt to create an account on behalf of a patient. In order to create a Caregiver account, you must contact a Foundation Care representative at (877) 291-1122 to be granted permission. In addition, you must provide your zip code and email address to be given web access. If you have any questions, please give us a call.

Under the My Info tab click, the My Medications link. Please click the “Refill” button on the right of the medication you are requesting. If you are unable to click the “Refill” button, please enter the information into the form below along with a requested delivery date. A member of our care team will follow up with you to schedule a delivery.

Under the My Info tab, click the My Medications link. Under the section “Medications on Order,” you can review your MyCare Web Portal requested refills and their status. If you do not see your order, please contact a representative at (877) 291-1122.

When you refill your prescriptions online, you are asked to provide us with your desired delivery date. A member of our care team will receive a notification as soon as you place the order, and within one business day a representative will email you a notification regarding your order and expected delivery. You can also track your shipment online by clicking on My Deliveries.

Choose the My Deliveries tab, and select the Delivery Tickets link. This will give you the information of the shipped date, the status of your order, the delivery method, and the tracking number.

PLEASE NOTE:* If Foundation Care does not deliver medications or supplies to you directly (i.e. Medtronic, Dexcom or Animas products) or if you receive packages via USPS, tracking information may not be available.

Under the My Info tab, click the My Demographic Information link. Click on the blue Edit Information tab in the top right corner. This will allow you to make any changes necessary. Once you are finished, be sure to click the save button where the edit tab was previously. Your information will be reviewed and updated by a member of our care team.

Under the My Info tab, there is a My Physicians link. Click on this link and follow the prompts to add another physician to your MyCare profile. Once finished, submit the information to save it. Your information will be reviewed and updated by a member of our care team.

Click the My Account tab and follow the prompts to add or change your payor information to your MyCare profile. Once finished, submit the information to save it. Your information will be reviewed and updated by a member of our care team.

If you notice any inaccuracies in your medical information, please contact a patient care representative and we will make the changes for you. You may either send the information via My Messages or call (877) 291-1122.

The “log off” button should be located at the top of your screen, below your web browser address bar.

Under the My Deliveries tab, click on the Delivery Tickets link. Each delivery ticket will have a list of the ordered and delivered items. To view these items, click the “+” sign to expand the information.

PLEASE NOTE:* If Foundation Care does not deliver medications or supplies to you directly (i.e. Medtronic, Dexcom or Animas products) or if you receive packages via USPS, tracking information may not be available.

Please call (877) 291-1122 and ask to speak to a representative. If you are calling outside of our normal business hours (8am-6pm CST Monday through Friday), please leave a voicemail and someone will return your call the next business day.

You can contact us for assistance by phone at (877) 291-1122, by email at help@foundcare.com, or by utilizing the My Messages capabilities. If it is within normal business hours (8am-6pm CST Monday through Friday), ask to speak to a representative. If it is outside our normal business hours, please leave a voicemail message and someone will contact you within the next business day.

Currently, this tab only includes the status of supplies ordered. To view the status of your medication refills, please click the My Information tab and the My Medication tab. We apologize for the misleading title and hope to have this corrected soon.

The My Appointments tab is for your personal use only. Keep track of your doctor’s appointments and other health-related events in one convenient place!

The My Contacts tab is designed specifically for you. Input all of your emergency contacts all in one place for easy reference.

The My Other Providers is designed for you to add any other health-related provider to your account, including dentists, dermatologists, etc. This provider does not have to utilize Foundation Care, but can be added to your My Other Providers page for easy access to all of your healthcare providers’ contact information.

If you have had an online account with Foundation Care in the past, your username and password will be exactly the same.

*Only ONE online account is allowed per patient.

If this is your first time registering for a Foundation Care online account, try choosing a different user name. If you still aren’t allowed to create an account, please call Foundation Care for further assistance.